订单配送

Q:完成付款就能顺利拿到商品吗?
A:是的,目前配送范围仅限于马来西亚半岛与东马。一旦订单呈交后,预计14天内就会收到,否则请联络客服中心。

Q:若发现商品放入购物车时库存不足该怎么办?
A:可电邮或电联客服中心进行缺货纪录登记。

Q:未结算的订单会遭取消吗?
A:只要订单未呈交,一切恕不处理。

Q:如何确定订单已算真正完成交易?
A:一旦填妥付款资料后,页面会呈现“已确认、已付款”讯息,并会提供订单编号,交易确认完成。

Q:我可不可以把新的订货加入已付款的订单中一起配送?
A:已提交或完成付款的订单都不能添加货品。任何新订货都一律视为新订单。

Q:可以指定货品配送抵达的日期或时段吗?
A:抱歉,目前无法提供特定时间的配送服务。

Q:已寄出的商品可以更换邮寄地址吗?
A:商品若已经寄出,就无法更改邮寄地址。

Q:如果订购商品被退回?
A:若投递不成功,商品会退回配送总部,届时再以电联或电邮方式通知会员,惟将必须补足邮资重新寄送。

Q:若发现商品为瑕疵品,请问可退换或退款吗?
A:一旦发现商品有瑕疵,请即刻先联络客服中心,并拍照附上瑕疵部分,以进一步安排退换或退款。

Q:如何定义為可退换或退款的瑕疵品?
A:在印刷品方面,一旦发现有撕裂、倒装、缺页、以及非人为损坏等,皆可退换。影音部分则是无法读取或内页撕裂等情形,请先联络客服中心,确认其他库存是否有同样情况后,再安排退换处理。温馨提醒,退款前提为库存不足。

Q:需要再承担再次寄送的邮资吗?
A:一旦发现为大鼻儿寄送失误,将会承担重新寄送的邮资。

Q:是否有明确的退换期限?
A:一旦发现商品有瑕疵,请先电联或电邮客服中心报备,包括拍照存证等,接下来必须在10天内寄送回总部,以方便重新寄送作业。一旦超过限定时间,恕不处理。

 

Q: When will I receive my item?

A: Within 14 days after payment. If you’re reading this because it’s been 14 days but your order hasn’t arrived and you’re starting to feel frantic, just contact Customer Service!

 

Q: How do I make sure my order is successfully completed?

A: We’ll let you know! At the end of the payment process, a confirmation message and your order number will appear onscreen.

 

Q: What should I do if my item went out of stock after I added it into my cart?

A: Just contact Customer Service and we’ll look into it!

 

Q: Can I still add items into an order that has already been paid, to make it one shipment?

A: Unfortunately no, additional items will be treated as new orders.

 

Q: What will happen to my unpaid orders?

A: They will remain in your cart, lonely and yearning your attention, until you proceed to the payment process!

 

Q: Can I request a specific delivery time and date?

A: Unfortunately this service is unavailable at the moment.

 

Q: Can I change the shipping address after my item is sent out?

A: The shipping address cannot be changed once the shipment has taken off.

 

Q: What should I do if I missed my shipment?

A: Once we’ve received your missed shipment, we’ll contact you and rearrange a shipment right away!

 

Q: I noticed some damage/flaws on my items, can I get a replacement or refund?

A: Of course, you can! 

 

Q: How do I do that?

A: Simply contact our Customer Service immediately, attach photos of said damaged/flawed item, and we will arrange a replacement or refund promptly. Don't worry; our Customer Service will guide you through the process!

 

Q: Would I need to bear the postage costs of a replacement?

A: Nope! The shipping costs of replacements are on us!

 

Q: What should I do with the damaged/flawed item?

A: You are required to return the flawed/damaged item to us within 10 days after receiving a confirmation of replacement from our Customer Service.